New patients are welcome.
Appointments and COVID-19
The team at Guardian Medical are committed to providing safe, high-quality care to our community. We are constantly reviewing our appointment process throughout the pandemic.
In line with government recommendations, we are trying to minimise our in-person consultations to keep our patients, staff, and their families safe.
Telephone consultations remain the preferred option. However, if you would like to attend the clinic, we are now offering in-person consultations of 15 minutes duration.
What can be done via a telephone consultation?
Referrals, care plans, certificates and prescriptions can all be arranged via telehealth.
We are now able to provide an Electronic Prescription direct to your email. Please speak to your doctor about this option. Some pharmacies also offer a delivery service if you are unable to leave your home.
Many minor conditions can be diagnosed and treated via telehealth. If you and your doctor decide that you need an in-person appointment, then this will be arranged.
Telephone consultation booking
Guardian Medical are mixed billing centres. During normal business hours, aged pensioners and children under 16 years of age will be bulk billed. For all other patients, private fees apply with payment to be made on the day of consultation.
All private fees can vary from Doctor to Doctor, depending on whom you see. Current Medicare Card holders may be eligible for a Medicare Rebate; claim it at the time of your appointment and it can be deposited directly into your nominated bank account using Medicare Easyclaim – no more trips to the Medicare Office!
Phone consultations can be booked through our reception team or online via HOTDOC (Click Here) When it is time for your appointment, the Doctor will ring you directly. Due to unavoidable circumstances, sometimes there may be a delay. Please call the centre if the doctor has not contacted you within 30 minutes of your appointment time.
In Person Consultations
When booking your appointment, and on attendance, you will be screened by reception staff for any symptoms of COVID-19. Please answer these questions honestly.
It is now essential for all patients to wear a mask when attending our centres if they are over the age of 12yrs.
Our waiting room is currently closed to minimise risk of spread so after ‘checking-in’ we ask that you wait outside or in your car. The doctor will call you when it is safe for you to come in.
To minimise the number of people in the clinic, we ask that only the patient and their support person / carer attend their appointment if possible.
Our staff will be wearing varying levels of Personal Protective Equipment (PPE), which may include masks, goggles, face shields and gowns. We also have screens at reception and distancing within the clinic between staff.
We appreciate that this is a very stressful and anxious time for everyone. We apologise for any inconvenience and thank you for your understanding.
For up to date information from the Victorian Government see https://www.dhhs.vic.gov.au/coronavirus
