COVID-19

New patients are welcome.

Appointments and COVID-19

The team at Guardian Medical are committed to providing safe, high-quality care to our community. We are constantly reviewing our appointment process throughout the pandemic.

We are trying to minimise our in-person consultations to keep our patients, staff, and their families safe.

This means that before attending a Guardian Medical Clinic, we ask that all patients have a telephone consultation with one of our doctors.

If your doctor needs to see you in person, then this will be arranged for the same day or a mutually convenient time.

What can be done via a telephone consultation?

Referrals, care plans, certificates and prescriptions can all be arranged via telehealth.

Most prescriptions can be sent directly to your local pharmacy. Many pharmacies also offer a delivery service if you are unable to leave your home.

Many minor conditions can be diagnosed and treated via telehealth. If you and your doctor decide that you need a video consultation, then this can be arranged within the appointment. We are planning to expand this service shortly.

Telephone consultation booking

Phone consultations may now be bulk-billed if you have a valid Medicare card.

There is a private fee for patients who do not have a Medicare card. Our reception staff can advise you of this and arrange payment on the day.

Phone consultations can be booked through our reception team or online via HOTDOC (Click Here) When it is time for your appointment, the Doctor will ring you directly. Due to unavoidable circumstances, sometimes there may be a delay. Please call the centre if the doctor has not contacted you within 30 minutes of your appointment time.

In Person Consultations

Your doctor will advise attending our clinic if appropriate after a Telehealth Consultation.

It is now essential for all patients to wear a mask when attending our centres if they are over the age of 12yrs.

On arrival, you will be screened by reception staff for any symptoms of COVID-19. Our waiting room is currently closed to minimise risk of spread so after ‘checking-in’ we ask that you wait outside or in your car. The doctor will call you when it is safe for you to come in.

To minimise the number of people in the clinic, we ask that only the patient and their support person / carer attend their appointment.

Our staff will be wearing varying levels of Personal Protective Equipment (PPE), which may include masks, goggles, face shields and gowns. We also have screens at reception and distancing within the clinic between staff.

We appreciate that this is a very stressful and anxious time for everyone. We apologise for any inconvenience and thank you for your understanding.

For up to date information from the Victorian Government see https://www.dhhs.vic.gov.au/coronavirus